Privacy policy

At Nicoluxe, privacy is foundational to the experience we provide. We serve private clients and handle personal information with discretion, restraint, and care.

This Privacy Policy explains how Nicoluxe (“Nicoluxe,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit nicoluxe.com, communicate with us, or engage our services (collectively, the “Services”).

Our Commitment to Discretion

We collect only the information necessary to provide requested services and fulfill obligations.

  • We do not sell personal information
  • We do not trade client data
  • We do not create advertising profiles about our clients
  • We do not disclose client information for marketing by third parties

Client information is treated as confidential and accessed only as required to perform services.

Information We Collect

Information You Provide Directly

You may voluntarily provide information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing details
  • Order, booking, or consultation details
  • Communications sent to us (email, forms, messages)

Information Collected Automatically

Limited technical information may be collected when you access the site, including:

  • Device and browser type
  • IP address
  • Pages viewed and session activity

This information is used solely for:

  •  Website functionality
  •  Security and fraud prevention
  •  Performance optimization

We do not track users across unrelated websites.

How We Use Personal Information

We use personal information only to:

  • Provide personal shopping, styling, and consultation services
  • Process payments and bookings
  • Fulfill orders and arrange shipping
  • Communicate directly with clients regarding services
  • Maintain account records
  • Comply with legal and tax obligations
  • Protect against fraud or misuse

We do not use personal information for unrelated advertising purposes.

Sharing of Information

We share personal information only when operationally necessary, including with:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting and security providers
  • Technology providers that support site functionality

These service providers are permitted to use information only to perform services on our behalf and are contractually required to protect confidentiality.

We do not share personal information with advertising networks or data brokers.

Marketing Communications

If you opt in to receive communications, we may send:

  • Service updates
  • Availability notifications
  • Occasional brand communications

You may opt out at any time using the unsubscribe option or by contacting us directly. Transactional or service-related messages may still be sent where necessary.

Cookies & Analytics

We use limited cookies to:

  • Operate the site
  • Improve performance
  • Understand general usage trends

We do not use cookies to build individual advertising profiles. You may control cookie preferences through your browser settings.

Data Security & Retention

We take reasonable administrative, technical, and physical measures to protect personal information. Information is retained only as long as necessary to:

  • Provide services
  • Maintain records
  • Comply with legal obligations

Sensitive information should not be sent via unsecured channels.

Children’s Data

Nicoluxe services are not intended for individuals under 18. We do not knowingly collect information from children.

International Clients

Personal information may be processed in the United States or other jurisdictions where service providers operate.

Where required, we rely on appropriate safeguards for international data transfers.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access personal information we hold
  • Request correction of inaccurate information
  • Request deletion (subject to legal requirements)
  • Restrict or object to certain processing

Requests may require identity verification. We do not discriminate against clients for exercising privacy rights.

No Sale or Sharing of Personal Information

Nicoluxe does not sell or share personal information as those terms are defined under applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

For questions about this Privacy Policy or to exercise privacy rights, please contact:
Email: info@nicoluxe.com
Address: New York, NY, United States